Terms and Conditions

1. Service Overview

1.1. We provide temporary storage services for students during summer break, including pickup, storage, and drop-off of personal belongings.

1.2. The storage period is fixed and will be communicated to the Customer before the start of the Service.

1.3. The Service does not include packing, unpacking, or insurance coverage for stored items.

2. Payment, Fees & Discounts

2.1. Pricing:
• The base storage fees are as follows for the entire storage period.

• Additional charges may apply for oversized items, exceeding storage limits, and late pickups (see Section 6).

2.2. Payment Stages
• 1. S$100 deposit is required upon registration to confirm the booking.
• 2. The remaining balance (S$100 minus any applicable discounts plus optionals) must be paid before/during item pickup. Else, the booking may be canceled without refund.

2.3. Early Bird Discount:
• Customers who sign up before 1st April will receive a S$10 discount, applied to the balance payment.

2.4. Referral Discount:
• Customers can receive a S$10 discount for every new customer they refer.
• The referred customer must successfully register and complete the $100 deposit before the discount is applied.
• Discounts apply only to the remaining balance and cannot exceed the balance due.

2.5. Optional Damage Protection
• Customers may opt for damage protection coverage at S$30 per storage unit.
• This coverage allows customers to claim up to $150 for verified damages sustained during the storage period.
• Exclusions: Damage protection does not cover:
- - Pre-existing damage before pickup.
- - Improperly packed or fragile items (e.g., glass, electronics, artwork).
- - Damage due to natural disasters, pests, or theft.
• Claims Process:
- - Customers must provide proof (photos/videos showing item condition before storage and after retrieval).
- - Claims must be submitted within 3 days of item return.
- - The Company will review the claim and determine compensation at its sole discretion.

2.6. Accepted Payment Methods
• Payments must be made via PayNow or via Bank Transfers.
• Cash may be accepted if the customer opts for additional services/ or top ups for additional storage space during pick up.

3. Packing & Storage Requirements

3.1. The customer is responsible for securely packing their items to prevent damage.

3.2. Items should be labeled with the Customer's identification number.

3.3. The following items are strictly prohibited:
• Perishable goods (e.g., food, plants)
• Hazardous materials (e.g., flammable substances, chemical)
• Illegal substances or contraband. (e.g., drugs, weapons)
• Valuables (e.g., jewelry, cash or important documents)
3.4. We reserve the right to refuse storage of any prohibited items.

4. Liability & Damage Disclaimer

4.1. The Company shall not be liable for any damage, loss, or deterioration of items unless caused by proven negligence.

4.2. The Customer is encouraged to insure valuable items separately if needed.

4.3. The Provider will take reasonable precautions to ensure the security of the storage facility.

4.4. Customers who opt for Damage Protection Coverage (see Section 2.5) may claim compensation for damages sustained during the storage period, subject to the terms and exclusions specified.

5. Pickup & Drop-off

5.1. Pickup and drop-off will take place at designated locations within the NTU campus and at pre-scheduled times, as communicated to the Customer.

5.2. If pickup or drop-off is required outside of NTU's campus, an additional fee may be charged based on distance

5.3. The Customer must be present, or appoint a representative, to oversee both pickup and drop-off of their items.

5.4. If the Customer (or their representative) is not present at the scheduled pickup time and location, a rescheduling fee may apply

5.5. If the Customer (or their representative) is not present at the scheduled drop-off time and location, items may be left at the designated drop-off point at the Customer's own risk.

6. Late Collection & Unclaimed Items

6.1. Items must be collected on the agreed time and date.

6.2. A late fee of S$40 + S$20 per week applies for overdue pickups, up to a maximum of two weeks.

6.3. If the Customer fails to collect items within two(2) weeks, the Provider reserves the right to dispose of or repurpose the items without liability

7. Cancellations & Modifications

7.1. Cancellations made at least 30 days before the scheduled pickup are eligible for a full refund of the deposit (S$100).

7.2. No refunds will be issued for cancellations made less than 30 days before pickup.

7.3. Once storage has started, all payments are non-refundable.

8. Customer Responsibilities

8.1. Provide accurate and up-to-date contact information.

8.2. Ensure that all stored items comply with these Terms.

8.3. Adhere to pickup and drop-off schedules.

9. Provider Rights

9.1. The Provider reserves the right to refuse service to any Customer who violates these Terms.

9.2. The Provider may inspect stored items if deemed necessary for security or compliance reasons.

10. Dispute Resolution

10.1. Any disputes arising from this Agreement shall first be resolved through direct negotiation.

10.2. If no resolution is reached, disputes will be settled under the jurisdiction of Singapore law.

11. Service Cancellation

11.1. The Provider reserves the right to cancel the storage service up to 10 days before the scheduled pickup date.

11.2. In the event of a cancellation by the Provider, Customers will receive a full refund of all payments made.

11.3. The Provider shall not be liable for any inconvenience, costs, or damages incurred by the Customer due to the cancellation.

11.4. Customers will be notified promptly via their registered contact details in case of cancellation.

12. Acceptance of Terms

By using our Service, the Customer acknowledges and agrees to these Terms and Conditions.